If you can no longer contact your Domain Provider, or they are not providing the support you need, we’re here to help.
Tucows can only intervene when a Domain Provider violates ICANN policies. This includes situations where a Domain Provider goes out of business, is continually unresponsive, or fails to provide you with access to your account for domain management.
Please note, if you haven’t already done so, it’s in your best interest to reach out to your Domain Provider before you contact us regarding any issue. Because they maintain your account, they can often provide the fastest solution.
If your domain provider falls into one the cases above and is permanently unreachable, please contact our Compliance team so we can follow up.