Tucows is here to help however we can. Our Compliance Team will review all requests, but please note that we have no control over website content on Tucows domains. Tucows uses Zendesk to track reports. Content-related issues should be directed to the hosting provider. Often the Domain Provider is also the hosting provider, so they are a good first point of contact. You can also perform a Whois Lookup and attempt to contact the domain owner directly.
What’s the nature of your issue?
Spam or Malware
Spam is unsolicited, usually commercial, e-mail sent to a large number of addresses. Malware is an abbreviation of “malicious software” and is designed to gain access or damage a computer without the knowledge of the owner.
If you wish to have a spam of malware issue addressed, it is best to contact the Internet Service Provider (ISP) or the upstream provider. They may have rules governing the use of their service. You can also attempt to communicate with the actual domain owner, as they may be unaware of the issue. You may be able to find their information by performing a Whois Lookup.
If you need additional help, please submit a request.
Phishing is the attempt to obtain sensitive information such as usernames, passwords, and credit card details (and, indirectly, money), often for malicious reasons, by disguising as a trustworthy entity in an electronic communication.
To report a phishing complaint against a Tucows domain name, submit a request.
If you have a complaint about an online pharmacy that you believe is intentionally selling fake, adulterated, or unlicensed medication; genuine or regulated medication not dispensed by a licensed pharmacist; or without valid prescription; please submit a request.
Domain hijacking, also called domain theft, is the unauthorized transfer of a domain name. It occurs when a domain name is stolen from its legitimate owner.
If your domain was transferred without your permission, please submit a request.
Copyright and Trademark Violations & DMCA
Tucows will do our part to address any violations of copyright or trademark law conducted on a Tucows domain. Violations include infringement upon any intellectual property or legal rights of the copyright holder, such as the exclusive right to reproduce, distribute, display or perform the protected work, or to make derivative works.
To file a complaint, please submit a request.
Inaccurate information on a domain’s Whois records must be updated in a timely manner. As the Registrar, we are responsible for maintaining the Whois for all domains registered through us, ensuring the information provided therein is up-to-date and accurate. We are required, as per our ICANN obligations, to ensure that all claims of inaccuracy are investigated.