FAQ

For how long does Tucows keep personal data on file?

Data processed as part of fulfilling our service contract will be kept for the lifetime of the service, plus up to ten years after the service’s termination.

Any data that we process under the legal basis of consent will be held by Tucows for the same period as the contract-based data, unless that consent is withdrawn, in which case the erasure process begins at the time of withdrawal of consent, and may take up to 60 days to complete. Please note that for asynchronous services, your reseller will direct you to cancel services. Upon canceling the service, your choice to withdraw consent will take effect.

Please note: Your domain service provider (reseller) may retain data for a shorter or longer period than Tucows.